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IT Services Coordinator

2 months ago


Liverpool, Liverpool, United Kingdom The City Of Liverpool College Full time
About the Role

We are seeking a highly skilled and motivated IT Services Coordinator to join our team at The City Of Liverpool College. As a key member of our IT department, you will be responsible for providing exceptional IT support to our staff and students, ensuring the smooth operation of our IT systems and infrastructure.

Key Responsibilities
  • Manage IT resources and staff at one of our five College buildings in Liverpool.
  • Provide first-line IT support to users on-site, including troubleshooting and resolving technical issues.
  • Develop and implement technical solutions to meet the needs of our users.
  • Ensure the effective management of site resources and allocations.
  • Maintain documentation processes and procedures for new and existing site resources, including software catalogues and licenses.
  • Facilitate on-site exams, deploying hardware and software as needed.
  • Support the teaching of students at college centres, focusing on Technology Enhanced Learning equipment and processes.
  • Ensure an appropriate level of support is provided for business support areas, ensuring the continued operation of IT systems.
  • Maintain IT equipment to ensure efficient operation and performance levels.
  • Demonstrate IT equipment to staff and students, ensuring safe operation.
  • Contribute to the achievement of IT Services and College objectives, values, and aims.
  • Take proactive responsibility for Health & Safety, ensuring a safe working environment and safe working practices.
  • Comply with the General Data Protection Regulations (GDPR).
  • Support cross-college activities as required, such as organizing events or assisting with enrolment.
  • Understand roles and responsibilities around safeguarding all learners and contribute to maintaining a safe learning environment.
Requirements
  • Experience of working with colleagues to set quality standards and service standards.
  • Experience installing and configuring Microsoft-based operating systems and associated applications/services on desktop equipment at enterprise levels.
  • Technical knowledge of network-related protocols and infrastructures, specifically TCP/IP.
  • Hands-on experience troubleshooting all levels of IT desktop hardware.
  • Effective interpersonal and communication skills, both written and verbal.
Benefits
  • Generous annual leave.
  • Competitive salary.
  • Access to our Employee Benefits Platform, offering hundreds of discounts and savings.
  • Wellbeing support, including free, independent, and confidential 24-hour counselling support.
  • Pension Scheme, with excellent pension provision.