Service Advisor

6 days ago


Wokingham, United Kingdom KPI People Ltd Full time

Service Advisor Role
====================

We are seeking a skilled Service Advisor to join our Aftersales team at KPI People Ltd. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our service department.

Responsibilities
---------------

* Meet and greet customers, providing a warm and welcoming experience
* Explain the work due to be carried out on their vehicle, ensuring transparency and clarity
* Accurately complete courtesy car insurance paperwork, maintaining attention to detail
* Keep customers informed with progress updates and advise on any additional work required
* Liaise with the Workshop, Parts Department, Valeting Team, and Drivers to ensure seamless communication
* Invoicing work carried out, providing clear explanations and taking payment
* Quoting, introducing, and selling Service Plans to enhance customer satisfaction
* Ensuring all Warranty paperwork is correctly completed, adhering to regulatory requirements
* Delivering the highest level of customer service at all times, exceeding expectations

Requirements
------------

* 12 months of Motor Trade Service Advisor experience
* Full UK Driving Licence

Benefits
-------

* Basic Salary of £26,000
* On Target Earnings of £32,000
* Great Benefits Package

Working Hours
------------

* Monday to Friday, 8am - 6pm
* Saturday Mornings on a Rota


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