Electromechanical Service Technician
18 hours ago
Electromechanical Field Service Engineer Role
We are seeking a skilled Electromechanical Field Service Engineer to join our team in the South West region. This is a field-based role that involves servicing, repairing, and installing medical equipment, with a focus on ultrasound devices.
Key Responsibilities:
- To carry out installation, servicing, moves & changes, upgrade, modification, and repair requirements for medical equipment as requested.
- To provide a professional, reactive, and proactive service to customers.
- Problem-solve in a responsible and methodical manner, ensuring effective customer liaison skills and total customer satisfaction.
- Ensure effective communication with Area Managers/Team Leaders and other staff as required.
- To be flexible and work within other regions of the UK with given notice as required.
- To attend sites within city locations, using public transport when necessary.
- To attend and pass necessary product or skills training programs.
- To ensure call closure procedures are always followed.
- Complete necessary paperwork and company system updates correctly and within specified timescales.
- Effectively maintain vehicle stock inventory.
- To manage customer returns, disposal of returned capital equipment, and parts in a compliant timely manner to ISO and WEEE procedures.
- Be responsible for ensuring safe working practices under the Health & Safety Acts.
- To demonstrate appropriate driver behaviors.
- To act in the best interests of the business and our customers/partners.
Requirements:
- Previous engineering experience in a related environment would be beneficial.
- Good core engineering skills and knowledge.
- Electrical/Electronic/Software Engineering experience.
- Excellent customer service skills.
- Ability to work as part of a team or alone.
- Smart appearance.
- Organised and punctual.
- Good telephone manner.
- Strong communication skills.
- Reactive to customer needs.
- Clean driving license.
The estimated salary for this role is £40,000 - £50,000 per annum, depending on experience.
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