Aftersales Operations Director

3 days ago


Portsmouth, Portsmouth, United Kingdom HCP INTERNATIONAL Full time

We are seeking a seasoned Aftersales Operations Director to lead our Portsmouth, Hampshire dealership. The successful candidate will oversee the Service and Parts departments, ensuring seamless operations and exceptional customer satisfaction.

The ideal candidate will have a proven track record in Aftersales management within a car dealership environment. They should possess strong leadership experience with the ability to motivate and drive high levels of performance. Excellent organisational and time management skills are also essential, leading by example.

Responsibilities:

  • Overseeing the Service and Parts departments to ensure seamless operations and exceptional customer satisfaction.
  • Setting, managing, and exceeding performance targets, aligning with business goals and fostering individual and departmental success.
  • Ensuring all processes and procedures adhere to company standards and industry best practices.
  • Reporting to the Head of Business, taking full P&L responsibility for the Aftersales division and contributing to the overall business strategy.
  • Developing and implementing targeted campaigns to capitalise on commercial opportunities within specific market sectors.

What We're Looking For:

  • A proven track record in Aftersales management within a car dealership environment.
  • Strong leadership experience with the ability to motivate and drive high levels of performance.
  • Excellent organisational and time management skills, leading by example.
  • A results-driven mindset with a focus on enhancing efficiency and customer experience.

What's on Offer:

  • A competitive salary of £60,000 per annum, with an OTE of £80,000.


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