Senior Aftersales Operations Manager

2 weeks ago


Portsmouth, Portsmouth, United Kingdom Pembrook Resourcing Full time
Aftersales Manager Role:

Seeking an experienced professional with a strong background in managing Service/Aftersales departments within main UK dealerships. Key responsibilities include managing WIP, warranty, debtors, and parts support processes. The ideal candidate will lead a large team, monitor sales activity, and identify solutions for core issues. Commercially minded managers with a flair for selling their department are encouraged to apply.

Key Responsibilities:
* Manage and control WIP, warranty, and debtors.
* Oversee the parts support process.
* Maintain Aftersales franchise standards and manufacturer relationships.
* Lead a large team.
* Monitor sales activity.
* Identify solutions for core issues.
* Demonstrate a good understanding of departmental KPIs and modern motivational techniques.
* Possess a strong technical background.
* Be commercially minded and have a flair for selling your department.

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