Senior Support Worker

2 weeks ago

Trowbridge, Wiltshire, United Kingdom Wiltshire Council Full time

About the Role

We are seeking a highly skilled and experienced Senior Support Worker to join our team as a Care Team Lead. In this role, you will be responsible for leading a team of support workers and providing ongoing monitoring, support, and supervision to ensure the delivery of high-quality services to our customers.

Key Responsibilities

  • Lead a team of support workers and provide ongoing monitoring, support, and supervision
  • Ensure services are delivered to the highest standards, providing robust quality assurance, compliant with all legal and statutory requirements
  • Work closely with the Team Leader and other relevant colleagues to create person-centered and CQC compliant support plans
  • Attend customer visits to introduce the service and support the customer in understanding the support approach
  • Undertake risk assessments and encourage positive risk-taking approaches
  • Liaise with health colleagues to raise medication concerns and seek appropriate instructions and guidance
  • Work collaboratively with partners, including Health Teams, Care Homes, Care Agencies, and Hospitals
  • Monitor and provide support to a small group of support workers, ensuring their performance meets required standards
  • Promote continued professional development, reflective practice, and evidence-based learning

Requirements

  • High level of relevant and practical experience acquired on
  • Advanced understanding of relevant procedures and working practices
  • Excellent ICT skills, including use of Microsoft applications and specialist systems
  • Significant experience of working with clients and client groups with complex needs
  • Proven ability to carry out client risk assessments and advise and guide clients to encourage development and access services
  • Ability to build trust and confidence with clients, client groups, and colleagues
  • Proven ability to interpret situations, analyze behaviors, and deliver interventions to achieve outcomes
  • Proven ability to deliver training
  • NVQ Level 4 or equivalent significant experience in a relevant field (or a commitment to undertake qualification)
  • Experience of supporting adults within a care environment
  • HSE recognized First Aid at Work qualification or willingness to achieve a qualification in first aid
  • Previous experience of contributing to the supervision of others or ability to demonstrate required skills
  • Up-to-date knowledge of relevant legislation and guidance in relation to working with and safeguarding adults
  • Experience and current up-to-date knowledge of moving and handling procedures
  • Well-developed interpersonal skills and ability to effectively communicate with people in a variety of ways and levels
  • Good organizational skills
  • Ability to prioritize tasks and work on own initiative against deadlines
  • Ability to utilize a range of software, including electronic social care records
  • Physically fit and able to perform all requirements of the job role
  • Ability to work in a person-centered way to meet individual outcomes
  • Fully fluent in spoken and written English

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