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Electronic Gaming Host

2 months ago


Glasgow, Glasgow City, United Kingdom The Rank Group Full time

Job Title: Electronic Gaming Host

Job Summary:

Grosvenor Casino, Glasgow Merchant City is seeking a skilled Electronic Gaming Host to join our team. As an Electronic Gaming Host, you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for.

Key Responsibilities:

  • Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs
  • Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
  • Work with your colleagues to provide efficient and dynamic service across leisure, food, and beverage
  • Ensure you keep your customers informed of the latest developments in electronic gaming and in our online offer, with the intention of them becoming members of Grosvenor online
  • Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety, and always promote and champion safer gambling

Requirements:

  • Positive attitude
  • Experience of working successfully in a hospitality role
  • Knowledge of and passion for electronic gaming
  • Fanatical about delivering unrivalled customer experience
  • Ability to collaborate with the wider business
  • Sound communication skills
  • Comfortable with change and ability to embrace new ways of working

Additional Information:

40hr full time contract

paid breaks/tips/paid holiday