Customer Service Ambassador

4 weeks ago


Glasgow, Glasgow City, United Kingdom Genting Casinos Full time
Customer Service Ambassador

We are seeking a Customer Service Ambassador to join our team at Genting Casinos. As a Customer Service Ambassador, you will be responsible for delivering exceptional customer service and ensuring our customers receive the highest standard of service. You will be on hand to offer support and assistance to customers, helping them to have a great experience on our slot machines and electronic gaming areas. Key skills and responsibilities include:
  • Ability to deliver excellence in customer service at all times.
  • Constantly looking for new customers and offering a warm and friendly welcome.
  • Oversee the slots and electronic gaming areas, offering assistance and support.
  • Identify any food and beverage requirements using a proactive approach.
  • An understanding of the slots and electronic gaming offer is preferable.
  • Communicate any relevant promotional activity or events to customers.
  • Share customer feedback with the general manager.
  • Being flexible and able to work a variety of shifts, including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities, and a wide range of employee benefits. As part of our team, you will have access to a range of benefits, including a pension scheme, life assurance, and an employee assistance programme. You will also have the opportunity to develop your skills and career with our Genting Academy online learning portal. We are a diverse and inclusive employer, celebrating individuality and valuing the contribution that each person brings to our workplace. If you are passionate about delivering exceptional customer service and have a positive attitude, we would love to hear from you. Please apply today to join our team and become a Customer Service Ambassador at Genting Casinos.

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