Customer Service Ambassador for Glasgow
2 days ago
We are seeking a skilled and enthusiastic Customer Service Ambassador to join our team in Glasgow.
About FatFaceFor over 30 years, we have been committed to bringing style and positivity to our customers' lives through our clothing and values. We believe in equality and inclusion, and we promote these values within our workforce to create a welcoming environment for all.
Role OverviewAs a Customer Service Ambassador, you will be the face of our business, greeting and serving customers in a friendly and professional manner. You will be responsible for ensuring that our customers have a memorable experience with us, from initial contact to final sale.
Key Responsibilities- To provide exceptional customer service at all times, utilising your knowledge to help customers find the best products to suit their needs.
- To process sales, orders, and refunds efficiently and attentively at the tills.
- To assist with deliveries, processing new stock, and maintaining the shop floor and back of house areas.
- To maintain up-to-date knowledge of company activity and promotions.
- To support floor moves, sale set-ups, and launches.
To be successful in this role, you will require:
- Excellent interpersonal and communication skills.
- A positive can-do attitude.
- The ability to work productively in a high-pressure environment.
- Confidence in taking the initiative and working under own direction at times.
- Experience in a customer service environment is desirable but not essential.
We offer a competitive salary, estimated to be £18,000 - £22,000 per annum, depending on experience. In addition, we offer:
- 25 days holiday plus bank holidays.
- Generous monthly discount allowance.
- Perkbox online platform.
- THRIVE learning management system.
- Dental insurance (employee funded).
- Pension scheme.
- EAP support around the clock.
- Sick pay allowances.
- Sabbatical leave in line with service.
- Enhanced family-friendly policies.
- Refer a friend scheme.
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