Desktop Support Technician
3 weeks ago
Support Role Overview
The Desktop Support Technician role at NEC Software Solutions involves providing technical assistance to employees within the organization's desktop computing environment. Key responsibilities include installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment to ensure optimal workstation performance.
Key Responsibilities
- Respond to and resolve IT support requests via phone, email, or in-person.
- Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices.
- Install, configure, and maintain operating systems and software applications.
- Set up and troubleshoot network connectivity issues.
- Assist with printer and peripheral device setup and troubleshooting.
Support Services
- Provide user guidance and training on using software applications and systems.
- Offer technical assistance to non-technical end-users in a clear and user-friendly manner.
- Address user questions and concerns, ensuring a positive customer service experience.
Hardware and Software Management
- Perform hardware upgrades, repairs, and replacements as needed.
- Assist with software installations, updates, and patches.
- Troubleshoot and resolve software-related issues.
Collaboration and Documentation
- Maintain accurate records of support requests, resolutions, and hardware/software inventory through the use of Ivanti ISM.
- Collaborate with wider CST teams for problem resolution and technology enhancements.
Requirements
- Demonstrable experience in desktop support or desk-side user support.
- Working technical knowledge of current protocols, operating systems, and standards.
- Ability to operate tools, components, and peripheral accessories.
- Software and Hardware Troubleshooting.
- Windows 10/11 and Microsoft Office (M365) experience.
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