Bike Expert Technician
1 month ago
We're looking for a skilled and enthusiastic Bike Expert Technician to join our team
Role OverviewIn this exciting role, you'll be responsible for delivering market-leading standards of cycle service and repair. You'll work on a wide range of cycles, including kids', adult, premium, performance, and electric bikes, helping us to wow every customer.
About the RoleAs a Bike Expert Technician, you'll have the opportunity to develop your technical skills and expertise, while also providing exceptional customer service. You'll be working on-site, carrying out most of the service and repair work yourself, as well as helping to develop other members of the team.
Ideally, you'll have experience in a retail or cycle services environment, but if you have practical skills and experience of delivering fantastic customer service, we can help you with the rest. We invest heavily in training to give our colleagues the skills they need to develop their careers, so whatever career path you want to follow, we have the support here to help you make your ambitions a reality.
Key Responsibilities- Deliver high-quality cycle service and repair work to customers
- Work on a wide range of cycles, including kids', adult, premium, performance, and electric bikes
- Provide exceptional customer service, responding to customer queries and concerns
- Develop and maintain relationships with customers, building trust and loyalty
- Contribute to the development of other members of the team, sharing knowledge and expertise
- Experience of service, building, and repair across a range of cycles
- Experience of delivering great customer service, ideally in a retail or cycle services environment
- Experience of sharing expertise with others
- Availability to work on a rota basis, including weekends
- Competitive salary: £12.27 per hour (age 21+), £9.43 per hour (under 21)
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off garage bills at Halfords Autocentre
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants, and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
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