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Senior Client Success Manager

2 months ago

Feltham, Greater London, United Kingdom SAP Full time

About the Role

We are seeking a highly skilled and experienced Client Success Manager to join our team at SAP. As a Client Success Manager, you will be responsible for developing and maintaining strong relationships with our clients, driving revenue growth, and ensuring client satisfaction.

Key Responsibilities

  • Develop and execute territory plans to proactively engage clients throughout their lifecycle
  • Build and maintain strong relationships with clients through regular virtual meetings and communication
  • Drive client retention and revenue growth through strategic planning and execution
  • Collaborate with internal teams to identify sales opportunities and develop solutions to meet client needs
  • Contribute to process development and organizational growth projects to improve client experience and drive business results

Requirements

  • Senior level experience in Customer Success, Account Management, or Relationship Management
  • Proven track record of exceeding targets and driving revenue growth
  • Strong leadership and influencing skills to lead client meetings and drive results
  • Ability to ask thought-provoking questions and develop solutions to meet client needs
  • Excellent communication and interpersonal skills to build and maintain strong relationships with clients and internal teams

About SAP

SAP is a global leader in enterprise software and solutions, helping over 400,000 customers worldwide to run better. We are committed to creating a diverse and inclusive team and are looking for individuals who share our values and are passionate about making a difference.

Our Values

  • Inclusion - We create space for all ideas and encourage our team members to come as their authentic selves.
  • Collaboration - We work together to achieve goals and deliver results with purpose, tenacity, and teamwork.
  • Passion - We are committed to continuous learning, growth, and the success of our clients.
  • Trust - We listen first, are open about failures, and have honest conversations to build trust with our clients and internal teams.
  • Makes a Difference - We are catalysts for change, taking action, building consensus, leading the change, and owning the outcome.
  • Adaptable - We acquire understanding and absorb new information rapidly, having a flexible approach and being comfortable with change.
  • Empathy - We seek to understand and recognize another person's reality, aiming to understand their feelings and perspectives to guide subsequent actions.
  • Integrity - We approach all scenarios with honesty, accountability, and transparency, not compromising ethical behavior regardless of obstacles.