Customer Experience Ambassador

4 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom SSP Full time
Welcome to SSP, a dynamic company that's passionate about delivering exceptional customer experiences across the globe. As a Customer Experience Ambassador, you'll play a vital role in bringing our values to life and ensuring every customer interaction is outstanding.

**About Us**

At SSP, we're proud to be a global food travel expert, with over 500 brands under our belt. From our own creations like Upper Crust, Millie's Cookies, Café Local, and Beer House to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog, we have something delicious for everyone.

Whether you're flying, taking a train, or just passing by, we're committed to providing the best food and drink options for our customers.

**Your Role**

As a Customer Experience Ambassador, you'll be responsible for engaging with customers, ensuring a clean, safe, and welcoming environment, collaborating with team members to ensure smooth and efficient operations, and bringing our SSP values to life.

**Benefits**

We're proud to offer a range of benefits that make us stand out from the crowd.

* 75% discount on your meal while on shift
* Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK
* Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units
* Help@Hand App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones
* Flexible Scheduling: To accommodate various lifestyles, we're promoting work-life balance
* Continuous Growth: Access award-winning training, apprenticeships, and development programs to enhance your skills and advance your career, Duty Manager Development Programme
* Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave
* Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability, and many more
* Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition
* Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, and more

**What You'll Get**

As a Customer Experience Ambassador, you'll receive a competitive pay rate of £11.44 per hour, plus the benefits mentioned above. You'll also have the opportunity to work in a dynamic environment with a team of like-minded individuals who share our passion for delivering exceptional customer experiences.

If you're passionate about food and travel and want to be part of a company that's committed to making a difference, apply now for the Customer Experience Ambassador role and start the best part of your journey with SSP.

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