Customer Service Ambassador
1 week ago
About the Role:
We are seeking a highly skilled and enthusiastic Customer Service Ambassador to join our team at the Hilton Garden Inn Stoke-on-Trent. As a key member of our front desk team, you will be responsible for delivering exceptional service to all hotel guests, ensuring that all brand standards are met, and providing a warm and welcoming experience for our visitors.
Key Responsibilities:
- Deliver exceptional customer service to all hotel guests
- Ensure all brand standards are met and excellent customer service is delivered
- Perform reception duties and handle all guest requests
Requirements:
- A great personality and be genuine, approachable, attentive, and instinctive
- A proven track record in a similar role
- Strong training and development skills to share with others
- Excellent communication skills
- A desire to be the best with high standards
- Ability to effectively manage and motivate team members
- Good proven organisation and planning skills
What We Offer:
- Discounted hotel room rates for you and your friends and family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
Equal Opportunities:
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
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