Customer Service Ambassador

1 week ago


StokeonTrent, Stoke-on-Trent, United Kingdom RBH Full time

About the Role:

We are seeking a highly skilled and enthusiastic Customer Service Ambassador to join our team at the Hilton Garden Inn Stoke-on-Trent. As a key member of our front desk team, you will be responsible for delivering exceptional service to all hotel guests, ensuring that all brand standards are met, and providing a warm and welcoming experience for our visitors.

Key Responsibilities:

  • Deliver exceptional customer service to all hotel guests
  • Ensure all brand standards are met and excellent customer service is delivered
  • Perform reception duties and handle all guest requests

Requirements:

  • A great personality and be genuine, approachable, attentive, and instinctive
  • A proven track record in a similar role
  • Strong training and development skills to share with others
  • Excellent communication skills
  • A desire to be the best with high standards
  • Ability to effectively manage and motivate team members
  • Good proven organisation and planning skills

What We Offer:

  • Discounted hotel room rates for you and your friends and family
  • Extra days holiday for your birthday
  • Flexible working arrangements
  • Pension
  • Free meals on duty saving you over £1000 per year

Equal Opportunities:

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.



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