Retail Sales Team Lead
1 week ago
We are looking for a seasoned Customer Experience Director to lead our teams and drive sales growth in a dynamic retail environment. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our kiosks across the UK.
About the Role:
The Customer Experience Director is responsible for creating a fantastic customer experience, motivating their team, and hitting sales targets. This involves developing and implementing strategies to achieve sales targets and boost profitability, as well as supporting sales activities and motivating the team to meet and exceed goals.
Key Responsibilities:
- Develop and implement strategies to achieve sales targets and boost profitability.
- Support sales activities and motivate the team to meet and exceed goals.
- Oversee recruitment, training, and development of kiosk staff.
- Monitor sales performance and make data-driven decisions to enhance results.
- Manage budgets and control costs to meet financial objectives.
- Address and resolve escalated customer complaints effectively.
- Foster a positive work environment and encourage team collaboration.
- Prepare and present performance reports to senior leadership.
Requirements:
- Preferably holds a degree in business or retail management.
- At least 2 years of experience in a retail management role.
- Demonstrated leadership and organisational abilities.
- Strong communication and problem-solving skills.
- Proven success in meeting sales targets and managing budgets.
- Flexible to travel between kiosks and work varied hours, including weekends.
- Comfortable standing for long periods.
Salary: £24,500 - £26,500 per annum, depending on experience.
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