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Retail Operations Manager

1 month ago

Taunton, Somerset, United Kingdom Roadchef Full time

Job Summary: We are seeking a highly skilled and experienced Assistant Manager to join our team at Roadchef Motorway Services in Taunton, Somerset. As an Assistant Manager, you will be responsible for leading a high-performing team, delivering exceptional customer service, and driving sales in our WHSmith store.

About the Role: As an Assistant Manager, you will be accountable for ensuring smooth daily operations, managing budgets, and fostering a positive and productive work environment. You will also be responsible for recruiting, training, and mentoring a high-performing team, and upholding WHSmith's brand values.

Key Responsibilities:

  • Team Leadership: Recruit, train, and mentor a high-performing team, fostering a collaborative and motivated environment.
  • Customer Service: Ensure every customer receives exceptional service, creating memorable coffee experiences.
  • Operational Excellence: Oversee daily operations, including stock management, scheduling, and compliance with company standards and health and safety regulations.
  • Sales and Marketing: Support with strategies to drive sales and increase store profitability.
  • Financial Management: Manage budgets, monitor financial performance, and report on key metrics.

Requirements:

  • Leadership Skills: Proven ability to lead, inspire, and develop a team.
  • Customer Focus: Strong commitment to delivering exceptional customer service.
  • Operational Knowledge: Proficient in managing day-to-day operations, including stock, scheduling, and financial reporting.
  • Communication Skills: Excellent interpersonal and communication skills.
  • Problem-Solving: Strong organisational and problem-solving abilities.

About Us: Roadchef is a proud franchisee of WHSmith, one of the world's most iconic and most loved retail brands. We provide a welcoming atmosphere for our customers and a supportive, dynamic workplace for our team members. We are an equal opportunity employer and celebrate diversity, committed to creating an inclusive environment for all employees.