Senior Client Advisor

3 weeks ago


London, Greater London, United Kingdom Braze Full time
Key Responsibilities
  • Owning client renewals, retention, and net retention targets for your customers
  • Being the main point of contact and trusted advisor at Braze
  • Partnering with Account Executives to provide an excellent customer experience and ensure commercial alignment
  • Driving feature adoption by building shared success plans with customers
  • Providing strategic guidance, enablement, and day-to-day advice to help customers hit their objectives with Braze
  • Proactively analyzing customer product usage to identify opportunities and risks to account health
  • Maintaining ongoing regular contact with customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
  • Advocating for customers, soliciting and synthesizing customer product feedback to contribute to product development

This role offers a competitive salary of $130,000, comprehensive benefits covering medical, dental, vision, life, and disability, family services including fertility benefits and equal paid parental leave, professional development opportunities through formal career pathing, learning platforms, and tuition reimbursement, community engagement opportunities throughout the year, and employee resource groups that provide supportive communities within Braze.



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