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Applications Product Specialist
2 months ago
Job Summary:
CK Group is seeking a highly skilled Applications Product Specialist to join our team. As a key member of our diagnostics company, you will provide technical support and expertise to internal and external customers.
Key Responsibilities:
- Provide application, technical, or scientific support to customers, handling enquiries from problem acceptance to case resolution.
- Deliver sustainable solutions for support cases, ensuring customer satisfaction.
- Develop and deliver customer training programs.
- Conduct on-site support activities, providing expert guidance and assistance.
Requirements:
- Degree educated in a relevant biomedical discipline.
- Previous experience working in a hospital or research laboratory environment (strongly desired).
- Proven track record of troubleshooting experience (desired).
- Familiarity with Customer Relationship Management (CRM) and web delivery tools (advantageous).
- Understanding of the diagnostics industry and experience working in a multicultural team environment (strongly desired).
- Full UK/EU driving license.
- Passport for overseas training.
About Our Client:
Our client is a global pharmaceutical company with a significant presence in the UK. They are committed to delivering life-changing medicines and share their scientific expertise with the healthcare and business communities.
Location:
This role is field-based, with the majority of travel taking place in South Wales.
