Application Support Specialist

1 week ago

Cardiff, Cardiff, United Kingdom Davanti Recruitment Full time £32,000
Job Title: Application Support Specialist

Job Summary:

We are seeking an experienced Application Support Specialist to join our team in Cardiff, Wales. As an Application Support Specialist, you will play a crucial role in assisting internal users and external customers with resolving hardware and software issues.

Key Responsibilities:

- Diagnose and respond to support tickets submitted by internal users and external customers, assessing and addressing hardware and software issues promptly and effectively.

- Develop an in-depth understanding of our products to provide accurate and comprehensive support.

- Create and maintain detailed records of support tickets, technical issues, and solutions, contributing to the knowledge base for future reference.

- Provide guidance and training to customers and internal users on how to use products effectively.

- Participate in quality assurance testing of new hardware and software builds to identify and rectify potential issues before and after release to Customers.

- Assist in performing quality checks on Customer Systems built prior to delivery and provide reports on findings for review.

- Occasionally, provide after-hours or weekend support during special events booked far in advance that can occur worldwide to be available for urgent internal needs.

Requirements:

- Bachelor's degree in a relevant field, such as engineering or computer science, or relevant experience to the role requirements.

- Previous experience in technical support, customer service, or a similar role.

- Knowledge of IT Systems is essential, i.e. Microsoft Products, Remote Assistance Tools, networking.

About Us:

Davanti Recruitment is a growing team in a healthcare technology company using cutting-edge technology in healthcare and medical institutions worldwide.

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