Card Operations Manager

4 days ago


London, Greater London, United Kingdom MW recruitment Full time
Job Title: Card Operations Manager

Estimated Salary: £70,000 - £90,000 per annum

We are seeking an experienced Card Operations Manager to oversee the end-to-end operations of card services and clearing processes on behalf of a prestigious banking institution. The successful candidate will be responsible for managing systems, ensuring compliance with regulatory standards, and delivering excellent service to clients.

Key Responsibilities:
  • Card Operations: Oversee issuance, activation, and management of debit and credit cards, ensuring security and service excellence.
  • Clearing Systems: Manage daily clearing operations for payments, ensuring timely and accurate processing.
  • Compliance: Ensure adherence to regulatory requirements, including fraud prevention, AML (Anti-Money Laundering), and PCI DSS standards.
  • Vendor Management: Liaise with card networks, clearing houses, and third-party providers to optimize service and resolve issues.
  • Client Support: Collaborate with client relationship teams to address card and payment-related queries or challenges.
  • Continuous Improvement: Drive process enhancements, adopt emerging technologies, and implement best practices in card and clearing operations.
  • Reporting: Prepare and present regular performance reports to senior management.

Requirements:

  • Proven experience in card operations and clearing processes, ideally within the banking or financial services sector.
  • Experience of managing a technical Operations team to deliver customer excellence.
  • Understanding of regulatory frameworks, including PCI DSS, AML, and fraud detection/prevention.
  • Strong communication and stakeholder management abilities.
  • A proactive and problem-solving mindset with a focus on delivering exceptional client service.
  • Relevant certifications (e.g., ACI, CAMS) are a plus.


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