Travel Industry Specialist

3 weeks ago


Crawley, West Sussex, United Kingdom Travelopia Full time

We are seeking a skilled Aviation Specialist to join our team at Travelopia. The successful candidate will have a strong background in airline ticketing, with a focus on Amadeus expertise.

The ideal candidate will be able to effectively manage the reclaiming of refunds due from airlines, maintain a robust process for monitoring customer Health & Safety complaints, and contribute to the Incident Management Team.

Key responsibilities will include:

  • Manual Fare building
  • Taxes should be updated and backdated where necessary and permitted
  • Dealing with the administration of bookings, including collaborating closely with airlines for support

In addition, you will be responsible for ensuring resort issues that impact a customer's holiday area are dealt with promptly, liaising with internal departments and external suppliers to resolve any issues, and maintaining excellent communication with colleagues and customers.



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