Security Cleared ITSM Developer

4 weeks ago

London, Greater London, United Kingdom Methods Full time
About the Role

We are seeking a highly skilled Security Cleared ITSM Developer to join our team at Methods. As a key member of our ServiceNow team, you will be responsible for delivering high-quality IT service management solutions.

Key Responsibilities:

  • Manage the continual service improvement backlog, with a fortnightly measure on progress and deliverable elements.
  • Ensure the continual service improvement backlog is constantly groomed to show the priority of tasks against the value they bring.
  • Configure and customize the ServiceNow system, including creating workflows, UI, client scripts, business rules, and asset discovery.
  • Develop technical roadmaps with the Product Owner.
  • Ensure there is a constant delivery of prioritized and set work for both requests from all areas of the business.
  • Implement automated and improving approaches to allow for frictionless service requests from customer requirements.
  • Utilize scripting tools and ServiceNow functionality to create automate tasks within ServiceNow.
  • Ensure active integrations with existing tooling.
About You

We are looking for a skilled ServiceNow ITSM Specialist with a strong background in IT service management. You will have:

  • 3+ years of development experience within ServiceNow.
  • Good problem-solving skills, with a solution-focused approach.
  • Demonstrable expert knowledge and skills to create capabilities to drive self-service and automation.
  • ServiceNow implementation and development experience in ITSM modules.
  • Strong ITBM (SPM) knowledge to drive automation and efficiency within the PMO function.
  • Experience designing and developing custom applications from start to finish.
  • Delivered 3+ projects on the ServiceNow platform.
  • Good working knowledge of ITIL/ITSM Framework.
  • Strong ServiceNow experience in administering, designing, developing, and delivering ITSM.
  • ITSM, CSM, ITOM, SPM, and Integration Hub Experience.

What We Offer

As a Security Cleared ITSM Developer at Methods, you will have the opportunity to work on exciting projects, develop your skills, and be part of a dynamic team. We offer a competitive salary and benefits package.

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