Automotive Service Manager Lead
23 hours ago
We are seeking a highly skilled Automotive Service Manager Lead to join our team at CV-Library in Watford, Hertfordshire.
About the Role
The successful candidate will assist the Service Manager in leading and managing a team of automotive professionals, ensuring the dealership is adequately resourced. This role requires excellent communication and organisational skills to deal with customers face-to-face or over the phone, providing an outstanding customer service experience.
Key Responsibilities
- Assist the Service Manager in driving a high-performance culture, ensuring performance is rewarded and underperformance is managed.
- Oversee the service division, managing resource levels and productivity.
- Accurately assist with the dealership reporting, in line with group reporting frameworks.
- Support the dealership to consistently achieve high levels of customer satisfaction.
- E nsure dealership activities are conducted in line with Marshall Motor Group, manufacturer, and regulatory requirements.
Requirements
To be successful in this role, you will need:
- Experience within the automotive industry.
- Experience working in an agile environment, where you have responded quickly to changing business needs.
- An open and approachable leadership style, with experience in leading, motivating, and coaching managers.
Benefits
- 24/7 online access to healthcare professionals.
- Car purchasing and lease schemes.
- Servicing, parts & accessory colleague discounts.
- Enhanced holiday allowance with length of service.
- Paid day off for your birthday.
- Company share purchase plan.
- Loan plans for colleagues, including toolbox and travel tickets.
- Colleague referral payments.
- Industry-leading family-friendly policies.
- Numerous training, learning, and development options to suit everyone.
Estimated Salary
The estimated salary for this role is around £50,000-£60,000 per annum, depending on experience.
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