Automotive Service Manager Lead

23 hours ago


Watford, Hertfordshire, United Kingdom CV-Library Full time
Job Description

We are seeking a highly skilled Automotive Service Manager Lead to join our team at CV-Library in Watford, Hertfordshire.

About the Role

The successful candidate will assist the Service Manager in leading and managing a team of automotive professionals, ensuring the dealership is adequately resourced. This role requires excellent communication and organisational skills to deal with customers face-to-face or over the phone, providing an outstanding customer service experience.

Key Responsibilities

  • Assist the Service Manager in driving a high-performance culture, ensuring performance is rewarded and underperformance is managed.
  • Oversee the service division, managing resource levels and productivity.
  • Accurately assist with the dealership reporting, in line with group reporting frameworks.
  • Support the dealership to consistently achieve high levels of customer satisfaction.
  • E nsure dealership activities are conducted in line with Marshall Motor Group, manufacturer, and regulatory requirements.

Requirements

To be successful in this role, you will need:

  • Experience within the automotive industry.
  • Experience working in an agile environment, where you have responded quickly to changing business needs.
  • An open and approachable leadership style, with experience in leading, motivating, and coaching managers.

Benefits

  • 24/7 online access to healthcare professionals.
  • Car purchasing and lease schemes.
  • Servicing, parts & accessory colleague discounts.
  • Enhanced holiday allowance with length of service.
  • Paid day off for your birthday.
  • Company share purchase plan.
  • Loan plans for colleagues, including toolbox and travel tickets.
  • Colleague referral payments.
  • Industry-leading family-friendly policies.
  • Numerous training, learning, and development options to suit everyone.

Estimated Salary

The estimated salary for this role is around £50,000-£60,000 per annum, depending on experience.



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