Automotive Customer Experience Specialist
3 days ago
**Job Summary:**
We are seeking a highly skilled Automotive Customer Experience Specialist to join our team at Group 1 Automotive. This role is responsible for delivering outstanding customer experiences in our busy Retail Centre.
Key Responsibilities:
- Main Point of Contact for Customer Communication: Develop and maintain strong relationships with customers, promoting additional services and maintaining accurate customer records.
- Product Knowledge: Stay up-to-date with product knowledge to effectively communicate with customers and promote our services.
- Scheduling and Customer Calls: Schedule vehicles for appointments and conduct pre-appointment customer calls to ensure seamless customer experiences.
**Requirements:**
- Excellent Communication Skills: Possess excellent communication and customer service skills to interact with customers.
- Time Management and Pressure Handling: Demonstrate effective time management and pressure handling skills to meet deadlines.
- Valid UK Driving Licence: Hold a valid UK driving licence.
**Company Benefits:**
As an employee of Group 1 Automotive, you will enjoy a range of benefits, including:
- 24/7 Healthcare Access: Enjoy access to 24/7 healthcare facilities.
- Car Purchasing and Lease Schemes: Take advantage of car purchasing and lease schemes.
- Servicing Discounts: Receive discounts on servicing.
- Enhanced Holiday Allowance: Enjoy an enhanced holiday allowance.
- Paid Birthday Day Off: Celebrate your birthday with a paid day off.
- Company Share Purchase Plan: Participate in the company share purchase plan.
- Loan Plans for Colleagues: Access loan plans for colleagues.
- Colleague Referral Payments: Earn referral payments for colleague referrals.
- Industry Leading Family Policies: Benefit from industry-leading family policies.
- Training and Development Options: Pursue training and development opportunities.
$45,000 - $60,000 per annum, depending on experience.
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