Customer Loyalty Program Manager

4 weeks ago


Ledbury, United Kingdom Reed Full time
Customer Marketing Role

Reed is seeking a Customer Marketing Manager to drive long-term brand growth for their Grocery & Convenience business. This role involves creating effective customer marketing programs for two esteemed alcohol brands.

Key Responsibilities:
  • Develop and implement annual customer marketing plans for the UK Grocery & Convenience channel, ensuring alignment with brand and channel strategies.
  • Collaborate with marketing partners and agencies to deliver best-in-class activity, including retailer media, e-commerce, and POS.
  • Support sales teams by developing strategic partnerships and presenting marketing plans with creativity and impact.
  • Manage the full mix of in-channel marketing activity, ensuring brand visibility and availability.
  • Evaluate marketing activity to understand ROI and inform future planning.
Requirements:
  • 5+ years' experience in customer marketing within the FMCG industry, ideally in Grocery & Convenience channels.
  • Strategic thinker and problem solver with a proactive and creative approach.
Benefits:
  • Competitive salary with a 10% performance-related bonus.
  • 25 days holiday plus bank holidays.
  • Private Health Insurance with Bupa.
  • Corporate Healthcare Cash plan – Level 1 cover.
  • Share Scheme.
  • Discretionary Bonus Scheme.
  • Pension – 5% Employee, 3% Employer (increasing with length of service).
  • On-site discount.
  • On-site gym.
  • On-site parking.


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