Technical IT Specialist

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Nextech Full time

Key Responsibilities:

  • Provide top-notch technical support to clients.
  • Diagnose and resolve hardware, software, and network issues.
  • Install, configure, and maintain IT equipment and software.
  • Manage and support Microsoft 365 and other cloud-based services.
  • Perform regular system maintenance and updates.
  • Ensure all support requests are logged and updated in the ticketing system.
  • Assist with the planning and implementation of IT projects.
  • Maintain a high level of customer satisfaction through excellent communication and problem-solving skills.
  • Collaborate with other team members to share knowledge and develop best practices.

Qualifications:

  • Proven experience as an IT Support Engineer or similar role.
  • Strong knowledge of Windows and macOS operating systems.
  • Experience with Microsoft 365, Active Directory, and network troubleshooting.
  • Familiarity with virtualization technologies such as VMware or Hyper-V.


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