Technical IT Specialist
3 weeks ago
Key Responsibilities:
- Provide top-notch technical support to clients.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain IT equipment and software.
- Manage and support Microsoft 365 and other cloud-based services.
- Perform regular system maintenance and updates.
- Ensure all support requests are logged and updated in the ticketing system.
- Assist with the planning and implementation of IT projects.
- Maintain a high level of customer satisfaction through excellent communication and problem-solving skills.
- Collaborate with other team members to share knowledge and develop best practices.
Qualifications:
- Proven experience as an IT Support Engineer or similar role.
- Strong knowledge of Windows and macOS operating systems.
- Experience with Microsoft 365, Active Directory, and network troubleshooting.
- Familiarity with virtualization technologies such as VMware or Hyper-V.
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