Assistant Manager

6 days ago


Manchester, United Kingdom Activate Group Limited Full time
Job Title: Assistant Manager / Vehicle Damage Assessor

We are seeking an experienced Assistant Manager / Vehicle Damage Assessor to join our team at Activate Accident Repair in Manchester. As a key member of our bodyshop team, you will play a crucial role in delivering outstanding service and high-quality repairs to our customers.

Key Responsibilities:
  • Assist the Bodyshop Manager in overseeing all aspects of the bodyshop, ensuring customer service level agreements (SLAs) and site key performance indicators (KPIs) are met.
  • Provide estimates for the cost of repair for damaged vehicles and assist in the evaluation and justification of bodywork warranty claims.
  • Manage daily production coordination, including planning resource and equipment levels around budgets and financial plans.
  • Regularly review site KPI performance to identify areas of potential shortfall against plan and implement corrective actions.
  • Manage customer complaints from initial contact through to conclusion, carrying out root cause analysis and implementing actions as required.
Requirements:
  • ATA VDA Vehicle Damage Assessor qualification.
  • Relevant experience as an estimator or in a similar role.
  • Ability to qualify and quantify repairs required, negotiate effectively with third parties, and maintain personal technical knowledge and skills.
  • Audatex Trained and Escribe trained.
What We Offer:
  • Competitive salary and bonus scheme.
  • 33 days holiday (including bank holidays).
  • Annual performance bonus.
  • Health Shield cash health plan for all employees.
  • Annual pay review.
  • Enhanced Maternity / Paternity / Adoption / Shared parental pay.
  • Life assurance: three times basic salary.
  • Free breakfast cereals and milk daily.
  • Free fruit – every Monday.
  • Free breakfasts sent to site every Wednesday.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.


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