Sales and Technical Support Specialist
3 weeks ago
Otis is looking for an experienced Sales and Technical Support Specialist to join our team in Saudi Arabia. In this role, you will support our service sales operations, drive business growth, and provide technical support to our customers.
Your primary responsibilities will include negotiating new contracts, ensuring contract renewal, and implementing unit recovery strategies to grow the market share of Otis. You will work closely with the Manager – Service Sales to prepare maintenance contracts, negotiate and finalize agreements with clients based on established guidelines.
- This role involves liaising with clients to negotiate maintenance contract renewals, ensuring all potential client risks are addressed under the renewal terms.
- The ideal candidate will ensure critical actions on all contracts, including special contracts, are captured to minimize Otis's contractual risk.
- They will execute sales strategies to recover lost units and actively pursue clients to ensure unit recovery on favorable terms for Otis.
The salary range for this position is estimated to be around 80,000-120,000 SAR per annum, depending on experience and qualifications. The ideal candidate should have a Bachelor's degree in Engineering or Sales, with at least 3 years of relevant experience in sales operations in a construction/engineering organization. Fluency in English is essential, while Arabic is preferred.
Key Accountabilities:- Supporting service sales operations in Saudi Arabia.
- Negotiating new contracts and ensuring contract renewal.
- Implementing unit recovery strategies to grow the market share of Otis.
- Preparing maintenance contracts, negotiating, and finalizing agreements with clients.
- Liaising with clients to negotiate maintenance contract renewals.
- Ensuring critical actions on all contracts are captured to minimize Otis's contractual risk.
- Executing sales strategies to recover lost units.
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