Senior Technical Support Specialist
3 days ago
In this challenging role at Ekco, you will work as a First Contact Resolution Engineer, providing exceptional technical support to our clients. As a key member of our team, you will be responsible for resolving complex technical issues, working collaboratively with colleagues to deliver high-quality solutions. Your expertise in troubleshooting, problem-solving, and client communication will be invaluable in driving the success of our clients.
The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for delivering outstanding customer service. If you are a motivated and adaptable individual who is eager to grow with our company, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Resolve complex technical issues, working collaboratively with colleagues to deliver high-quality solutions.
- Provide exceptional technical support to clients, responding to their queries and issues in a timely and professional manner.
- Collaborate with colleagues to identify and implement process improvements, driving efficiency and quality in our technical support services.
- Develop and maintain technical documentation, ensuring that our knowledge base is up-to-date and accessible to all team members.
Requirements:
- Strong technical background, with experience in troubleshooting, problem-solving, and client communication.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and clients.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Proven ability to learn and adapt quickly, with a passion for staying up-to-date with the latest technical trends and developments.
What We Offer:
- Competitive salary and benefits package.
- Ongoing training and development opportunities, to support your career growth and success.
- A dynamic and supportive team environment, where you can grow and thrive.
- The chance to make a real difference, delivering exceptional technical support to our clients and driving the success of our business.
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