Customer Service Representative
4 days ago
We are seeking a skilled Customer Service Representative to provide excellent service and resolve customer queries in a timely manner at beBee Professionals in Widnes, UK.
Key Responsibilities:
- Handle incoming calls, emails, and chat queries from customers with accuracy and efficiency.
- Provide detailed information about products and services to customers.
- Resolve customer issues efficiently and escalate when necessary to ensure customer satisfaction.
- Process customer orders and manage account information.
- Keep accurate records of customer interactions and follow-up tasks.
- Collaborate with other departments to achieve customer satisfaction goals.
- Assist with administrative tasks as needed.
Requirements:
- Prior experience in a customer service role is preferred but not required.
- Excellent communication and problem-solving skills are essential for success.
- The ability to handle high-volume queries while maintaining attention to detail is crucial.
- Proficiency in Microsoft Office and CRM systems is necessary.
- The ability to work both independently and as part of a team is important.
- Flexible working hours, including weekends, are required.
Compensation and Benefits:
- A competitive salary with performance-based incentives is offered.
- A pension scheme and healthcare benefits are provided.
- Training and development opportunities are available.
- A supportive work environment with clear career progression is offered.
- Flexible working options are available.
The estimated annual salary for this position is £25,000 - £35,000 based on location and experience. If you are passionate about delivering exceptional customer service and want to grow your career, we encourage you to apply.
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