Patient Services Advisor
7 days ago
Symphony Healthcare Services Limited is seeking a highly organized and detail-oriented Patient Services Advisor to join their team on a permanent basis. This role is ideal for individuals who are passionate about delivering outstanding healthcare and possess excellent communication skills.
Main Responsibilities- Provide administrative and reception duties for the practice, ensuring efficient and polite interactions with patients, clinical staff, and colleagues.
- Receive, assist, and direct patients in accessing the appropriate service or healthcare professional, and undertake various administrative tasks to support the smooth running of the practice.
- Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings.
- Search for, register, and book patients onto the computer system as they present at the desk.
- Deal with enquiries, signposting, and requests from various external sources, such as patients, relatives, clinical teams, hospitals, pathology, and work colleagues.
- Manage distressed or aggressive patients safely and appropriately, and prioritize patients in need of urgent medical attention.
- Deal with requests from patients and GPs for emergency calls, following protocol and dialling 999 as required.
- Maintain an overview of the waiting areas, informing patients of any known delays and ensuring the area remains neat and tidy.
- Follow up hospital appointments, test results, and act upon messages from the medical team.
- Record visit requests and alert the duty doctor according to practice policy.
- Receive urgent results from the pathology department, liaise with the GP, and contact patients with information.
- Handle specimen samples from patients appropriately.
- Open and lock the practice premises, maintaining security in accordance with practice protocols.
- Ensure the telephone system is transferred correctly to the out-of-hours message.
- Perform general daily administration tasks, such as scanning, filing, retrieving paperwork, photocopying, and faxing.
- Deal with and respond to post and general emails in a timely manner, and fax/email urgent requests to the hospital.
- Hand completed repeat prescriptions to patients and check their name and address.
- Initial handling of patient complaints, providing relevant information and informing the Practice Manager.
- Inputting and altering computer records, including changes of addresses, message books, and other administrative tasks.
- Completing new patient registration processes as requested and with appropriate training.
- Acting as a chaperone (following relevant training).
- Assisting in contacting patients who fall into target areas as requested.
- Advising patients of relevant charges for private services and accepting payments/issuing receipts.
- Clearing and restocking consulting rooms, including stationery and prescription paperwork.
- Maintaining all areas of the building, noticeboards, and leaflet dispensers tidy.
- Attending ancillary and other staff meetings and training courses as required.
- Participating in an annual appraisal.
- Assisting with provision of cover for colleagues' absences (leave and sickness absences).
- Supporting the induction and training of new staff as directed by the Practice Manager or Lead.
- Offering general support to the practice and projecting a positive and friendly image to patients and other visitors.
- Assisting with any other duties required to ensure the smooth running of the practice.
- Liaising with patients and pharmacies regarding prescription queries and requests as required.
- Computer literate and good keyboard skills.
- Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at various levels.
- Excellent organisational skills.
- Strong attention to detail and ability to transfer accurate information.
- Work well under pressure.
- Use own initiative within clear boundaries, seeking advice when necessary.
- Demonstrate enthusiasm and a strong sense of teamwork.
- Ability to complete tasks to a high standard with frequent interruptions.
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Patient Services Advisor
2 weeks ago
Taunton, Somerset, United Kingdom Symphony Healthcare Services Limited Full timeJob SummarySymphony Healthcare Services Limited is seeking a highly organized and detail-oriented Patient Services Advisor to join their team on a permanent basis. This role is ideal for individuals who are passionate about delivering exceptional patient care and have excellent communication skills.Main ResponsibilitiesProvide administrative support to the...
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Patient Services Advisor
2 weeks ago
Taunton, Somerset, United Kingdom Symphony Healthcare Services Limited Full timeJob SummarySymphony Healthcare Services Limited is seeking a highly organized and detail-oriented Patient Services Advisor to join their team on a permanent basis. This role is ideal for individuals who are passionate about delivering exceptional patient care and have excellent communication skills.Main ResponsibilitiesProvide administrative support to the...
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Patient Services Advisor
3 days ago
Taunton, Somerset, United Kingdom Symphony Healthcare Services Limited Full timeJob SummarySymphony Healthcare Services Limited is seeking a highly organized and detail-oriented Patient Services Advisor to join their team on a permanent basis. This role is ideal for individuals who are passionate about delivering outstanding healthcare and possess excellent communication skills.Main ResponsibilitiesProvide administrative and reception...
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Patient Services Advisor
3 days ago
Taunton, Somerset, United Kingdom Symphony Healthcare Services Limited Full timeJob SummarySymphony Healthcare Services Limited is seeking a highly organized and detail-oriented Patient Services Advisor to join their team on a permanent basis. This role is ideal for individuals who are passionate about delivering outstanding healthcare and possess excellent communication skills.Main ResponsibilitiesProvide administrative and reception...
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Patient Services Advisor
1 day ago
Taunton, Somerset, United Kingdom Symphony Healthcare Services Limited Full timeJob SummarySymphony Healthcare Services Limited is seeking a highly organized and communicative Patient Services Advisor to join their dedicated team on a permanent basis. This role is ideal for individuals who are passionate about delivering outstanding healthcare and possess excellent interpersonal skills.Main ResponsibilitiesProvide administration and...
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Patient Services Advisor
1 day ago
Taunton, Somerset, United Kingdom Symphony Healthcare Services Limited Full timeJob SummarySymphony Healthcare Services Limited is seeking a highly organized and communicative Patient Services Advisor to join their dedicated team on a permanent basis. This role is ideal for individuals who are passionate about delivering outstanding healthcare and possess excellent interpersonal skills.Main ResponsibilitiesProvide administration and...
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Patient Services Advisor
6 days ago
Taunton, Somerset, United Kingdom Symphony Healthcare Services Limited Full timeJob SummarySymphony Healthcare Services Limited is seeking a highly organized and detail-oriented Patient Services Advisor to join their team on a permanent basis. This role is ideal for individuals who are passionate about delivering outstanding healthcare and possess excellent communication skills.Main ResponsibilitiesProvide administrative and reception...
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Patient Services Advisor
6 days ago
Taunton, Somerset, United Kingdom Symphony Healthcare Services Limited Full timeJob SummarySymphony Healthcare Services Limited is seeking a highly organized and detail-oriented Patient Services Advisor to join their team on a permanent basis. This role is ideal for individuals who are passionate about delivering outstanding healthcare and possess excellent communication skills.Main ResponsibilitiesProvide administrative and reception...
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Patient Services Advisor
4 days ago
Taunton, Somerset, United Kingdom Symphony Healthcare Services Limited Full timeJob SummarySymphony Healthcare Services Limited is seeking a highly organized and detail-oriented Patient Services Advisor to join their team on a permanent basis. This role is ideal for individuals who are passionate about delivering outstanding healthcare and possess excellent communication skills.Main ResponsibilitiesProvide administrative and reception...
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Patient Services Advisor
4 days ago
Taunton, Somerset, United Kingdom Symphony Healthcare Services Limited Full timeJob SummarySymphony Healthcare Services Limited is seeking a highly organized and detail-oriented Patient Services Advisor to join their team on a permanent basis. This role is ideal for individuals who are passionate about delivering outstanding healthcare and possess excellent communication skills.Main ResponsibilitiesProvide administrative and reception...
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Taunton, Somerset, United Kingdom Symphony Healthcare Services Limited Full timeJob SummarySymphony Healthcare Services Limited is seeking a highly organized and detail-oriented Patient Services Advisor to join their team on a permanent basis. This role is ideal for an individual who is passionate about delivering exceptional patient care and is proficient in administrative tasks.Main ResponsibilitiesProvide administrative support to...
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Patient Services Coordinator
2 weeks ago
Taunton, Somerset, United Kingdom Symphony Healthcare Services Limited Full timeJob SummarySymphony Healthcare Services Limited is seeking a highly organized and detail-oriented Patient Services Advisor to join their team on a permanent basis. This role is ideal for an individual who is passionate about delivering exceptional patient care and is proficient in administrative tasks.Main ResponsibilitiesProvide administrative support to...
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