Administrative Support Specialist

2 weeks ago


Glasgow, Glasgow City, United Kingdom Williams Lea Limited Full time
Job Role Summary

We are seeking a skilled Administrative Support Specialist to join our team at Williams Lea Limited. As a key member of our support staff, you will provide exceptional administrative assistance to our fee earners, enabling them to focus on delivering high-quality services to our clients.

Key Responsibilities

* Proactively manage complex diaries for partners and fee earners, ensuring seamless coordination and timely communication
* Respond to telephone calls in a professional manner, taking clear and detailed messages
* Organize internal and external meetings, greet visitors, and arrange client refreshments
* Liaise with clients via email or telephone, acting as a primary point of contact
* Assist fee earners in the billing and credit control process, generating accurate reports and billing documents
* Ensure accurate and timely use of our client relationship management tool, facilitating matter opening, maintenance, closure, and archiving
* Maintain up-to-date client records, including contact details, billing preferences, and other relevant information
* Coordinate fee earner movements, make travel arrangements, and manage the client and matter inception process
Requirements

* Exceptional written and verbal communication skills
* Proficient in the Microsoft Office suite and ability to learn new software quickly
* Strong organizational and time management skills, with attention to detail and ability to prioritize tasks effectively
* Excellent interpersonal skills, with experience working in a team environment
* Solutions-focused and proactive, with a high level of confidentiality and integrity

Benefits

We offer a comprehensive benefits package, including 25 days' holiday plus bank holidays (pro-rata for part-time roles), salary sacrifice schemes, life assurance, private medical insurance, and more. As a valued member of our team, you will have opportunities for career development and growth within a global employer dedicated to supporting its employees.

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