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Foreign Exchange Specialist

2 months ago


Saint Andrews, Fife, United Kingdom Hays Travel Full time
Job Title: Foreign Exchange Consultant

Join Hays Travel, the UK's largest independent travel agency, as a Foreign Exchange Consultant and play a key role in ensuring the profitability of our foreign exchange bureau.

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Foreign Exchange Consultant. As a key member of our team, you will be responsible for driving business growth, developing new business leads, and providing exceptional customer service.

Key Responsibilities:
  • Ensure the profitability of the foreign exchange bureau
  • Achieve given foreign exchange targets, including set KPIs
  • Convert Hays Travel customers to purchase foreign exchange
  • Maximise individual and team sales of foreign exchange
  • Provide exceptional customer service at all times
  • Assist with the day-to-day operation of the bureau
  • Increase exposure of the bureau and develop new business leads
  • Use social media to promote offers, generate customer engagement, and sales leads
  • Monitor local competition and manage rates and margins effectively on a daily basis
  • Monitor stock levels of foreign currency and ensure minimum quantities are maintained
  • Achieve accurate cash reconciliation and banking
  • Minimise risk and mitigate errors
  • Play an active role in the day-to-day operation of the branch and support Travel colleagues with administrative duties
  • Ensure the security of the bureau
  • Participate in training appropriate to own development
  • Adhere to company policies and procedures
Requirements:
  • Good accuracy and numerical skills
  • Excellent administration and organisational skills
  • Effective communication and customer service experience
  • Competent IT skills
About Hays Travel:

Hays Travel is a leading travel agency with over 470 branches throughout the UK. We specialise in providing good value, quality holidays alongside excellent customer service. Our values of Supportive, Motivational, Innovative, Loyal, and Excellent ensure our teams work strongly together.

We offer a range of training programmes to help you progress personally and professionally. Our people are at the heart of everything we do, and we're committed to safeguarding and promoting the welfare of all colleagues.