Customer Service Representative

1 month ago

Milford Haven, Pembrokeshire, United Kingdom Tesco Full time

About the Role

We are seeking a dedicated and customer-focused individual to join our team as a Colleague in one of our stores. As a Colleague, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.

Key Responsibilities

  • Provide excellent customer service, greeting customers with a smile and serving them with pride
  • Build rapport with customers, ensuring they have a great shopping experience
  • Take the initiative to make decisions that are right for our customers
  • Work collaboratively with colleagues to achieve store goals and objectives
  • Be knowledgeable about store products and services, making recommendations to customers
  • Handle products with care to maintain quality and ensure they reach customers in the best condition
  • Participate in seasonal, community, and charity events, creating a great inclusive atmosphere
  • Be knowledgeable about store performance, understanding your role and what we need to do together to drive service and sales

What's in it for you

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • Request flexible working from day one
  • Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
  • Access to free wellbeing services with a range of resources to support your mind, body, and life
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life's moments, big and small
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds

Requirements

  • A passion for delivering great service and building rapport with customers
  • The ability to work well within a team and communicate openly with others
  • To take the initiative and make decisions that are right for our customers
  • Be at work on time, well presented, and ready to be a brand ambassador

Availability

We are looking for colleagues who are available to work a variety of shifts, including weekends and bank holidays. You will be required to work a minimum of 16 hours per week, but we offer flexibility to work fewer hours if needed.

Pay and Benefits

Our Colleague rate of pay starts from £12.02 an hour, increasing to £13.15 for stores within the M25. Additional payments may also apply depending on location and skills.

Why join us?

At Tesco, we are committed to providing our colleagues with a great place to work, with opportunities to develop their skills and progress their careers. We offer a range of benefits, including holiday pay, pension scheme, and access to wellbeing services.

How to apply

If you are a motivated and customer-focused individual who is looking for a new challenge, please apply now to join our team as a Colleague in one of our stores.

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