Technical Field Specialist

4 weeks ago


Basildon, Essex, United Kingdom Virgin Media O2 Full time
Key Responsibilities:

• Diagnose and resolve technical issues with customers' broadband and mobile services.
• Conduct installations and upgrades of broadband and mobile equipment in customers' homes and businesses.

Benefits:
• Competitive salary of £29,000 per year.
• Overtime and performance-based commission opportunities.
• Comprehensive training program with a mentor for support and guidance.
• A 4-day working week with 37.5 hours, including flexible shift patterns.
• Access to a company van and a first-rate pension program with up to 10% matching contributions.
• A range of wellbeing benefits, including the Unmind App, BUPA medical coverage, and critical illness insurance.

About Virgin Media O2:
• We are the UK's fastest broadband network and one of the nation's best-loved mobile brands.
• Our company values include being customer-focused, motivated, and committed to delivering great service.
• We are an equal opportunities employer and strive to create a diverse and inclusive work environment.
• We support and encourage our employees to be their authentic selves throughout their application journey and career with us.

Requirements:
• A UK Manual driving licence with no more than 8 points.
• Comfortable working at heights and in all weathers.
• Strong problem-solving and communication skills.
• Ability to build great relationships with customers and work collaboratively as part of a team.
• Organised and motivated individual with a customer-focus and passion for delivering great service.


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