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Technical Support Specialist

2 months ago

Stockport, Stockport, United Kingdom Grassroots Recruitment Limited Full time

Our client, a respected Stockport-based employer, is seeking a skilled technical support professional to join their team. The successful candidate will be responsible for triaging IT support requests from internal staff, providing fixes or escalating issues to the 2nd/3rd line team as needed. Key responsibilities include responding to support requests via various channels, maintaining accurate records in their IT support system, and collaborating with external suppliers when necessary. The ideal candidate will possess a broad understanding of IT support principles and the ability to quickly learn the client's systems. In terms of technology, the client utilizes Google Workspace, Windows PCs, and various internal systems. We are looking for a candidate with a strong work ethic, excellent communication skills, and a passion for delivering exceptional customer service. If you are a motivated and detail-oriented individual with a background in IT support, we encourage you to apply for this exciting opportunity.