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Claims Technician

2 months ago


Croydon, Cambridgeshire, United Kingdom Innov8 Synergy Full time £31,000
Job Description

Innov8 Synergy is seeking a highly skilled and experienced Claims Technician to join our team in a newly formed role of Claims Technician - Domestic Major Loss. This is a fantastic opportunity for a professional, well-organized, and dedicated individual to work on a one-to-one basis with our adjusters, ensuring we can continue to deliver service and handling at the very highest level.

Key Responsibilities:
  • Deliver Excellent Customer Service: The successful candidate will have the confidence and ability to deliver excellent customer service throughout the lifecycle of the claim.
  • Communication Skills: First-class communication skills, both written and verbal, are essential for this role.
  • Technical Competence: The candidate will be competent in IT skills and able to maintain electronic files to a high auditable standard, including preparation of claim documentation as required.
  • Liaising with Stakeholders: The successful candidate will be able to liaise and build effective working relationships with other internal product lines/departments as required.
  • Case Management: The candidate will be able to manage incoming and outgoing correspondence and complete case enquiries as directed by the adjuster, but with the confidence and technical ability to work without direction where appropriate.
  • Proactive Claims Handling: The successful candidate will understand the importance of ensuring all stakeholders and parties are kept fully updated at all times, and have a pro-active claims handling philosophy.
  • Customer Service Delivery: The candidate will have the desire and ability to deliver customer service at a very high level, and to meet our goal of making claims easy for everyone.
  • On-Site Assistance: The successful candidate will be able to provide assistance on site on occasion, including minute taking of meetings, preparation of the action plan, taking statements/photographs etc. as directed.
  • Time Recording: The candidate will be able to accurately record their daily time, delivering a high proportion of chargeable hours demonstrating technical competence.
Benefits:
  • Structured Career Pathways: Innov8 Synergy offers structured programmes with clear timescales and transparent career pathways.
  • Professional Qualifications: We fully support professional qualifications with rewards.
  • Flexible Working: We offer truly flexible working arrangements.
  • Competitive Salary: The successful candidate will receive a competitive salary.
  • Employee Assistance Programme: We provide an employee assistance programme for employee wellbeing.
  • Life Assurance: We offer life assurance.
  • Group Income Protection: We provide group income protection.
Requirements:
  • Valid Full UK Driving Licence: The successful candidate will have a valid full UK driving licence.
  • DBS Check: The candidate will be subject to a DBS check as part of our pre-employment screening process.
  • Financial Regulator Search: The successful candidate will be subject to a financial regulator search as part of our pre-employment screening process.
  • Anti-Money Laundering Search: The candidate will be subject to an anti-money laundering search as part of our pre-employment screening process.
  • Directorship Search: The successful candidate will be subject to a directorship search as part of our pre-employment screening process.
  • Global Watch List Check: The candidate will be subject to a global watch list check as part of our pre-employment screening process.