Client Service Liaison Officer

3 weeks ago


Malmesbury, Wiltshire, United Kingdom Siamo Group Ltd Full time
Job Overview:

We are a leading provider of security solutions, seeking an experienced Client Service Administrator to join our team. This role will play a crucial part in supporting the growth and development of our business.

The ideal candidate will possess excellent communication skills, be able to build strong relationships with clients, and demonstrate a proactive approach to problem-solving.

Key Responsibilities:
  • Manage customer relationships, arrange quotes, and perform relationship management
  • Handle inbound customer enquiries and process work orders compiled by clients
  • Manage client requests, provide aftercare, and deal with invoice queries and issuing customer invoices
  • Perform general administration duties and handle complaints in accordance with the escalation process
Requirements:
  • Previous exposure within an administrative or customer service role is essential
  • Naturally a confident communicator with the ability to build secure relationships
  • A progressive and professional mindset with a desire to grow
  • Previous experience with invoicing or customer queries would be advantageous
  • Excellent attention to detail and proficiency in Microsoft Office and Outlook
  • Able to multitask, prioritise workload, and hold a full UK Driving License

Benefits:

  • Estimated salary: £25,000 - £30,000 per annum
  • Hybrid working pattern offering 3 days working from home
  • Annual Bonus Scheme
  • 20 day annual leave entitlement with bank holidays
  • Life Insurance
  • Free onsite parking
  • Company pension scheme
  • Fantastic company culture working towards a joint goal


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