Customer Service Advisor

22 hours ago


London, Greater London, United Kingdom Utility Warehouse Limited Full time

We are Utility Warehouse Limited, a company on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings.

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With an estimated salary of £30,000 - £40,000 per annum, we're looking for a skilled Customer Service Advisor to join our team. As a key member of our Ability to Pay Team, you will be contacting customers to help resolve ongoing payment issues on their account.

The successful candidate will address customers' ability to pay regarding the unbarring and the reconnection of their telco services. Some calls require the need for an Income & Expenditure to be completed with our customers identified as being 'Medium' risk.

A day in the life of our Customer Service Advisor includes:

  • Contacting customers to discuss payment issues and provide solutions
  • Assessing customers' financial situations and advising on options
  • Working closely with the income and expenditure team to gather necessary information

We offer a range of benefits including 33 days holiday inclusive of Bank Holidays, a full induction, and all the kit you need to do your job. You'll also receive a discount on our services and get our coveted Cashback Card for free.

Ongoing learning, development and training ensure you thrive in your role.

This is a fantastic opportunity to work for a leading utility provider and make a real difference to people's lives.



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