Digital Preservation Specialist

1 month ago

Harrogate, North Yorkshire, United Kingdom Digital Preservation Coalition Full time
Exciting Opportunity for a Change Management Professional

We are seeking a highly skilled Change Management Professional to join our team at the Digital Preservation Coalition. As a key member of our Library Technology Services team, you will play a vital role in supporting the implementation of our next-generation Digital Repository Service (DRS) and its integration within our current software ecosystem.

Your primary focus will be developing service delivery frameworks and change management plans that ensure smooth transitions and minimize end-user change fatigue. You will work closely with our project team to effectively communicate technology changes to end users, utilizing reference use cases, user stories, conceptual process models, and defined core personas to ensure a comprehensive understanding of our diverse customer base.

Responsibilities:

  1. Develop and update service delivery frameworks and change management plans to facilitate the successful rollout of new services, maximizing service adoption and minimizing end-user change fatigue.
  2. Proactively understand the university culture and change adoption practices across various customer bases and workflows, working closely with the project team to effectively communicate technology changes to end users.
  3. Collaborate with stakeholders to design user outreach strategies and create collaterals that effectively articulate key messages in terms of business impact, adapting the deliverables to suit different audiences.
  4. Make independent decisions within the established parameters set by sponsors and the project manager, ensuring adherence to change processes throughout the project life cycle.
  5. Provide training to clients and staff, ensuring their familiarity with new technologies and systems.
  6. Work closely with the technical implementation team to ensure clear understanding of business and user requirements during the software development lifecycle, including requirements review, turnover, and signoff of deliverables.
  7. Apply Harvard University's IT technical standards and best practices while maintaining compliance with the Harvard University IT Code of Conduct.

Basic Qualifications:

Minimum of five years of post-secondary education or relevant work experience.

The following Additional Qualifications are strongly preferred:

If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

  1. Knowledge and experience in organizational change management, Agile methodologies, end-user training strategy, and adult learning best practices.
  2. Proficiency in facilitation of large groups and conducting training, preferably in a research or academic environment.
  3. Strong understanding of key business processes, ability to create internal partnerships, foster collaboration, and recommend strategies that align with organizational culture.
  4. Fluent in technology concepts and adaptable to evolving technologies.
  5. Experience working in a research or academic environment is preferred.
  6. Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor.
  7. Cross-functional project management experience with a focus on change management and communications.
  8. Bachelor's Degree is preferred.
  9. Completion of Harvard IT Academy Project Management Foundations course (or external equivalent) is preferred.
  10. PMP or other relevant certifications and experience, such as Scrum Master, are preferred.

Working Conditions:

Harvard University IT actively supports hybrid work arrangements, allowing flexibility in on-site, hybrid, or primarily remote work. Travel to campus may be required based on business needs and the nature of work, such as town halls or critical meetings.

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