Technical Service Desk Manager

1 month ago


Bury, Borough of Bury, United Kingdom Adria Solutions Ltd. Full time
Job Title: Technical Service Desk Manager

We estimate the salary range to be around £42,000 - £52,000 per year.

About the Role

This role lets you take charge of the IT Service Desk, handling all service requests and incidents with a focus on prompt resolution. You will be responsible for managing the service desk team, ensuring service levels are consistently met and continually improved.

Main Responsibilities:
  1. Manage the day-to-day activities of the service desk, including responding to service requests and incidents.
  2. Mentor and develop the service desk team, ensuring they have the necessary skills and knowledge to deliver excellent service.
  3. Develop and implement processes to improve service quality and efficiency.
  4. Communicate effectively with stakeholders, providing regular updates on service performance and identifying areas for improvement.
Requirements:
  • A proven track record of managing service desk operations in a fast-paced environment.
  • Strong leadership and interpersonal skills, with the ability to motivate and inspire the service desk team.
  • Excellent communication and problem-solving skills, with the ability to work effectively under pressure.
  • A thorough understanding of IT service management principles and practices.
Benefits:
  • A competitive salary package.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.
  • A generous benefits package, including holidays and staff discounts.


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