Maintenance Planner Support Specialist
1 month ago
Location: St Albans, Hertfordshire
Type: Hybrid – Home (&/OR) Office, Fulltime
Salary: £25,000 - £28,000 a year
Job Overview
Gurler Mae Recruitment is proud to announce that we are searching for a Support Specialist - Maintenance Planner on behalf of our client, an industry leader in fire and security solutions.
Key Responsibilities
- Deliver exceptional customer service by responding to customer inquiries in a timely and professional manner.
- Administrate job reports from field engineers to ensure seamless communication and efficient operations.
- Collaborate with account managers to provide top-notch customer support and ensure customer satisfaction.
- Support the implementation and maintenance of new customer support software to enhance the customer experience.
- Communicate effectively with internal colleagues via email and phone to resolve queries and provide assistance.
- Utilize the client's SaaS software packages, including simPRO, Fix Flow & Pro Net, to streamline operations and improve efficiency.
- Participate in continuous professional development opportunities to enhance skills and knowledge.
- Enjoy a range of benefits, including wellness and employee assistance programs, death in service insurance, salary sacrifice pension scheme, generous holiday allowance, and work-life balance initiatives.
- Be recognized for outstanding performance through team member of the month awards and annual company day celebrations.
About the Company
Gurler Mae Recruitment is a leading recruitment agency dedicated to providing exceptional service to our clients and candidates. We are passionate about helping individuals find their ideal career opportunities and supporting businesses in finding the best talent for their teams.
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