Technical Support Associate
7 days ago
Join Our Team:
We are seeking a highly motivated and customer-focused Technical Support Associate to join our team at CV-Library. As a key member of our technical support team, you will be responsible for delivering exceptional customer experiences and ensuring seamless communication with suppliers.
The ideal candidate will be a self-motivated and proactive individual with excellent communication skills, who is comfortable working in a fast-paced environment. If you are passionate about delivering outstanding customer service and possess a strong work ethic, we encourage you to apply.
Key Responsibilities:
- Providing technical support to customers via phone and email
- Working closely with suppliers to resolve any issues or discrepancies
- Maintaining accurate records and updating ticketing systems
- Collaborating with internal teams to achieve business objectives
Our Benefits Package:
- A competitive salary of £24,380 + Annual bonus
- 25 days annual leave, plus bank holidays
- Company bonus scheme
- Pension scheme and life assurance
- Childcare vouchers and paid paternity leave
- Enhanced maternity/paternity pay and return to work bonus
- Online discounts and ride2work scheme
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