Customer Service Representative

4 weeks ago


Caldicot, Monmouthshire, United Kingdom Mitel Full time

Mitel is seeking a Customer Service Representative to join our 24-hour First Line Engineering Team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients.

The successful candidate will have experience in IP Telephony or an interest in technology, and will be able to work effectively in a fast-paced environment. This role offers excellent opportunities for career development and growth.

Key responsibilities include:

  • Taking fault calls via the telephone/email from Mitel customers and partners;
  • Fault diagnosis with the end user and the provision of help and advice;
  • Logging fault call information onto Mitel's SAP, Remedy and Salesforce service management systems using defined procedures to ensure accuracy in the recording of fault data;
  • Updating faults with progress information and updating customers;
  • Perform scheduled maintenance tasks, upgrades and installations on Mitel equipment remotely;
  • Manage planned activities liaising with partners/customers/suppliers where necessary.

The estimated salary for this role is £28,000 - £30,000 per annum, depending on experience. Benefits include a competitive salary, comprehensive training, and opportunities for career advancement.



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