Technical Support Engineer
2 days ago
We are currently seeking a highly skilled Technical Support Engineer to join our team. This is a fantastic opportunity for someone with experience in IP Telephony or an interest in technology.
The role involves working within our Service Business, as part of our 24-hour First Line Engineering Team, based in the UK. As a Customer Service Representative, you will be responsible for taking fault calls via the telephone/email from Mitel customers and partners, diagnosing faults with the end user, and providing help and advice.
This is a 12 hour day/night shifts on a 4 on and off rotation, office based in Caldicot, Wales. The estimated salary for this role is £28,000 - £30,000 per annum, depending on experience.
Responsibilities:
- Taking fault calls via the telephone/email from Mitel customers and partners;
- Fault diagnosis with the end user and the provision of help and advice;
- Logging fault call information onto Mitel's SAP, Remedy and Salesforce service management systems using defined procedures to ensure accuracy in the recording of fault data;
- Updating faults with progress information and updating customers;
- Perform scheduled maintenance tasks, upgrades and installations on Mitel equipment remotely;
- Manage planned activities liaising with partners/customers/suppliers where necessary.
Requirements:
- Knowledge in Mitel's product portfolio; or experience in tech support from a telecoms/IT background;
- Excellent written and verbal communication skills;
- Able to diagnose complex incidents remotely;
- Practical experience of fault-finding techniques;
- Analytical approach to solving problems;
- Able to work with minimum supervision;
- Experienced in the use of a PC, standard desktop applications (i.e. Word, Excel, Outlook) and Windows operating systems;
- Ability to work flexible hours and participate in on-call rotations.
-
Technical Development Engineer
2 days ago
Caldicot, Monmouthshire, United Kingdom Rise Technical Recruitment Limited Full timeJob OverviewRise Technical Recruitment Limited is seeking a skilled Workshop Engineer to join their team. As a key member, you will play a crucial role in the company's growth and success.
-
Technical Support Specialist
2 days ago
Caldicot, Monmouthshire, United Kingdom Mitel Full timeJob Title: Technical Support SpecialistThis is an excellent opportunity for a skilled Technical Support Specialist to join our 24-hour First Line Engineering Team in Caldicot, South Wales.About the Role:Respond to customer inquiries via telephone and diagnose issues remotely;Utilize service management systems to log and update fault call...
-
Caldicot, Monmouthshire, United Kingdom Rise Technical Recruitment Limited Full timeAbout the RoleRise Technical Recruitment Limited is seeking an experienced engineer to join our workshop team. This is a fantastic opportunity for a mechanical engineer looking to develop their skills in a dynamic environment.
-
Technical Development Specialist
2 days ago
Caldicot, Monmouthshire, United Kingdom Rise Technical Recruitment Limited Full timeJob Description:Rise Technical Recruitment Limited is seeking an experienced Workshop Engineer to join their rapidly growing specialist team. This workshop-based opportunity offers further training to progress your level of expertise and optional overtime to boost your earnings.Key Responsibilities:Maintain and repair heavy plant equipmentDevelop technical...
-
Technical/Engineering Operations Specialist
1 month ago
Caldicot, Monmouthshire, United Kingdom ATA Recruitment Full timeJob DescriptionWe are seeking an experienced Technical/Engineering Administrator to join our team at ATA Recruitment in Caldicot. This is a temporary, 6-month contract with a competitive hourly rate of £15.69.About the RoleIn this role, you will be responsible for ensuring the smooth operation of our technical and engineering functions. You will work...
-
Heavy Plant Engineer
3 days ago
Caldicot, Monmouthshire, United Kingdom Rise Technical Recruitment Limited Full timeJob Title: Heavy Plant EngineerWe are seeking an experienced Heavy Plant Engineer to join our team at Rise Technical Recruitment Limited. As a Workshop Engineer, you will be responsible for the maintenance and repair of heavy plant equipment in a workshop-based environment.Salary: £32,000 - £40,000 per annum, depending on experience.Key...
-
Workshop Engineer Specialist
1 week ago
Caldicot, Monmouthshire, United Kingdom Rise Technical Recruitment Limited Full timeCompany OverviewRise Technical Recruitment Limited is a specialist recruitment agency providing expert solutions for engineering professionals. Our rapidly growing team is expanding to meet the demands of our clients and we are seeking an experienced Workshop Engineer (Heavy Plant) to join us.
-
Heavy Plant Maintenance Engineer
2 days ago
Caldicot, Monmouthshire, United Kingdom Rise Technical Recruitment Limited Full timeAbout the Role:We are looking for a highly skilled Workshop Engineer to join our team at Rise Technical Recruitment Limited. As a Workshop Engineer, you will be responsible for maintaining and repairing heavy plant equipment, developing your technical skills through training and development opportunities, and working collaboratively with the team to achieve...
-
Engineering Support Specialist
3 weeks ago
Caldicot, Monmouthshire, United Kingdom ATA Recruitment Full timeSkill Set RequirementsWe are seeking an individual with strong technical knowledge and excellent administrative skills. Key responsibilities include:Conducting quality inspections of incoming goods and reporting failures.Completing day-to-day administrative tasks within the quality team.Supporting project engineers in compiling project documentation.A...
-
Caldicot, Monmouthshire, United Kingdom Rise Technical Recruitment Limited Full timeJob DescriptionWe are looking for a skilled engineer with experience in heavy plant maintenance who can work effectively as part of a workshop-based team. The successful candidate will receive further training to develop their expertise and contribute to the growth and success of our company.
-
Heavy Duty Construction Plant Engineer
6 days ago
Caldicot, Monmouthshire, United Kingdom Rise Technical Recruitment Full timeRise Technical Recruitment is currently recruiting for a Heavy Duty Construction Plant Engineer to join their team. This role offers a salary of £32,000 - £40,000 per year, plus the chance to increase earnings through optional overtime.About the CompanyRise Technical Recruitment is a specialist recruitment agency that works with clients across various...
-
Mechanical Engineer
4 days ago
Caldicot, Monmouthshire, United Kingdom Rise Technical Recruitment Full timeRise Technical Recruitment is looking for a highly skilled Mechanical Engineer (Quarrying Equipment) to join our team. The ideal candidate will have extensive experience in the repair and maintenance of heavy-duty quarrying equipment such as excavators and bulldozers.About the RoleThis is a workshop-based position, working Monday to Friday, 8am to 4:30pm.The...
-
Heavy Plant Maintenance Engineer
1 week ago
Caldicot, Monmouthshire, United Kingdom Rise Technical Recruitment Limited Full time £32,000 - £40,000About the Role: We are seeking a skilled Heavy Plant Maintenance Engineer to join our rapidly growing specialist company. The ideal candidate will have 5+ years of experience in repair and maintenance of heavy construction plant equipment, looking for a days based position with opportunities for further training and optional overtime.Key...
-
Heavy Plant Engineer Position
2 weeks ago
Caldicot, Monmouthshire, United Kingdom Rise Technical Recruitment Limited Full time £32,000 - £40,000Rise Technical Recruitment Limited is seeking an experienced engineer to join its rapidly growing team as a workshop maintenance specialist. This position involves the repair of heavy-duty quarrying equipment, including excavators and bulldozers, in a Monday-to-Friday 8am-to-4:30pm schedule.The ideal candidate will have at least 5 years' experience in the...
-
Caldicot, Monmouthshire, United Kingdom Rise Technical Recruitment Limited Full time £32,000 - £40,000Job Description: As a Senior Technical Workshop Engineer, you will be responsible for the repair and maintenance of heavy construction plant equipment, working in a fast-paced and dynamic environment. The successful candidate will have a strong background in mechanical engineering, with excellent problem-solving skills and attention to detail.Key...
-
Technical Administrator Role
3 weeks ago
Caldicot, Monmouthshire, United Kingdom ATA Recruitment Full timeJob OverviewThe Technical Administrator role plays a pivotal part in ensuring the quality and efficiency of our operations. As a key member of the engineering team, you will be responsible for quality inspection, administrative tasks, and data recording to support our growth and water security initiatives.
-
Caldicot, Monmouthshire, United Kingdom Rise Technical Recruitment Limited Full time £32,000 - £40,000Rise Technical Recruitment Limited is recruiting for an experienced engineer to fill a workshop maintenance specialist position. This role offers a great opportunity for an individual with a passion for heavy equipment repair and maintenance to join a dynamic team and develop their skills further.The ideal candidate will have at least 5 years' experience in...
-
Heavy Plant Engineer
2 weeks ago
Caldicot, Monmouthshire, United Kingdom Rise Technical Recruitment Full timeCompany OverviewRise Technical Recruitment is a specialist recruitment agency providing expert advice to clients across the UK. With a focus on technical sectors, our dedicated team delivers tailored solutions that meet the unique needs of each business.
-
Workshop Operations Manager
2 days ago
Caldicot, Monmouthshire, United Kingdom Rise Technical Recruitment Limited Full timeJoin Our Team:Rise Technical Recruitment Limited is a rapidly growing specialist company seeking an experienced Workshop Engineer to join their team. As a Workshop Engineer, you will have the opportunity to develop your technical skills through training and development opportunities, work collaboratively with the team to achieve production goals, and enjoy a...
-
Mechanical Plant Technician
1 month ago
Caldicot, Monmouthshire, United Kingdom Rise Technical Recruitment Limited Full timeAbout UsRise Technical Recruitment Limited is a rapidly growing specialist in the industry, providing expert training and development opportunities for engineers.Job SummaryWe are seeking an experienced engineer to join our workshop team as a Mechanical Plant Technician. This is a day-based opportunity with optional overtime to boost your earnings.Key...