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Customer Relations Specialist

2 months ago

Oldham, Oldham, United Kingdom Fawkes and Reece Full time

{"h1": "Customer Relations Advisor Role", "p": "At Fawkes & Reece, we are seeking a highly skilled Customer Relations Advisor to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.", "ul": [{"li": "Manage customer complaints and ensure compliance with the New Homes Quality Code"}, {"li": "Facilitate complaint responses and provide detailed reports to the Regional team"}, {"li": "Action and issue customer care defects, maintaining service level agreements"}, {"li": "Monitor and respond to customer queries within agreed timescales"}, {"li": "Sourcing and identifying customer plot and development information"}, {"li": "Full administration and weekly updates of the 'Your Watch' database"}, {"li": "Producing monthly reports from the system and monthly KPI reports for Region"}, {"li": "Providing support to regional area offices in respect of customer queries"}, {"li": "Contacting customers post legal completion to understand their journey and experience"}], "h2": "Requirements", "ul": [{"li": "Excellent customer relationship management skills"}, {"li": "Excellent customer service communication skills"}, {"li": "IT literate especially in relation to Microsoft packages"}, {"li": "Experience working within a customer service role"}, {"li": "Strong collaborative, team working and interpersonal skills"}, {"li": "A working understanding of the financial implications of the methods and sequences of build"}], "p": "In return for your skills, we are offering a competitive salary and package inclusive of a company bonus scheme, pension, private medical, life assurance, share scheme and 26 days annual leave. We are passionate about developing and supporting our employees to work to the best of their potential and encourage progression from within.", "p": "If you are interested in this opportunity, please contact Deena at Fawkes & Reece or apply via the link provided.", "h3": "About Fawkes & Reece", "p": "Fawkes & Reece is a leading recruitment agency dedicated to providing exceptional service to our clients and candidates. We are passionate about building long-term relationships and delivering results-driven solutions.", "p": "We are committed to equality and diversity in the workplace and welcome applications from all qualified candidates.", "p": "Please note that we do not accept applications from agencies.", "p": "Thank you for considering Fawkes & Reece as your recruitment partner.", "p": "Best regards, Fawkes & Reece"}