Customer Service Advisor

1 month ago


Newbury, United Kingdom Diligenta Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling inbound calls, and resolving customer inquiries in a timely and professional manner.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Handle inbound calls, emails, and other customer communications, using your excellent communication and problem-solving skills to resolve customer issues.
  • Work collaboratively with our team to ensure seamless customer experiences, using your knowledge of our products and services to provide accurate and helpful information.
  • Stay up-to-date with product and service information, using your analytical skills to identify and resolve customer issues.
  • Participate in ongoing training and development to enhance your skills and knowledge, ensuring you remain up-to-date with industry trends and best practices.
What We Offer

We offer a competitive salary, comprehensive training, and opportunities for career development and growth. Our team is passionate about delivering exceptional customer service, and we are committed to creating a supportive and inclusive work environment.

About Diligenta

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We are dedicated to delivering exceptional customer service, using our innovative technology solutions to make a positive difference to the lives of millions of customers.

We are proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group, and we are committed to creating a supportive and inclusive work environment that values diversity and promotes career growth and development.



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