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Ferrari Showroom Ambassador

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Edinburgh, Edinburgh, United Kingdom Sytner Group Full time

About the Role

Sytner Group is seeking a charismatic and enthusiastic Receptionist/Host to join our dynamic Welcome team

As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring that every visitor feels valued and supported throughout their visit.

You will be the first point of contact for our clients and guests, managing their visit by directing them to the correct department efficiently and offering refreshments throughout.

Key responsibilities include:

  • Welcoming and engaging with customers, creating a warm and welcoming atmosphere
  • Managing incoming calls and directing them to the relevant department
  • Providing exceptional customer service, responding to queries and resolving issues promptly
  • Collaborating with the management and dealership teams to ensure seamless customer experiences
  • Proactively managing the experience of visitors, anticipating their needs and providing personalized support

About You

We are looking for a proactive communicator with excellent organizational and preparation skills, who is passionate about delivering exceptional customer experiences.

You will be a team player, able to work collaboratively with colleagues to achieve shared goals and objectives.

Key qualities include:

  • Excellent communication and interpersonal skills
  • Proactive and innovative approach to creating exceptional customer experiences
  • Ability to work collaboratively as part of a team
  • Excellent organizational and preparation skills
  • Passion for delivering exceptional customer experiences

Why Sytner Group?

We offer a competitive benefits package, including:

  • Enhanced holiday entitlement
  • Industry-leading maternity, paternity, and adoption pay
  • Career development opportunities
  • Recognition of long service
  • Discounted car schemes
  • High street discounts
  • Discounted gym memberships
  • Cycle to work scheme
  • One day a year paid voluntary/community work

We are committed to creating an inclusive and equitable environment, where every individual feels valued and supported.