Retail Assistant

5 months ago

Edinburgh, United Kingdom Iolla Full time

IOLLA is a direct to consumer, independent retailer of high quality eyewear; designed in house and enjoyed worldwide through our online and physical spaces.

Our mission is to become the most popular prescription eyewear brand wherever we are, and we want you to help get us there

Part-time - Edinburgh St James Quarter Showroom

**We’re on the lookout for a Summer Stylist to join our team of brand representatives in our Edinburgh Showroom to support our very busy spring summer period**

Our Stylists are our biggest fans, and through your passion for promoting happiness, you’ll use this space as a platform to engage our visitors in a truly unique experience, telling the IOLLA story through every interaction.

At IOLLA, we work differently; we have an understanding that every member of our community will strive for excellence and be an ambassador in bringing the IOLLA values and mission to life. **Our mission is for our customers to look and feel great**

**About the Role**:
**Customer Experience** - Our stylist role plays a key part within the showroom team. We measure the success of our showrooms first and foremost on the experiences they generate for our people and our community of customers. You will your team to deliver a world class service, maintaining our NPS score of 92.

**Optics** - You will help our customers with all things optical - from understanding their prescription to helping them select frames that best suit their needs (whilst looking great at the same time). Our stylists learn all things aftercare, too - truly offering a seamless customer experience.

**Knowledge sharing** - We are one team at IOLLA. You will always be looking for opportunities to share your knowledge with your team - we champion collaboration.

**Culture** - Nothing is a spectator sport in IOLLA, every single team member plays an integral role in maintaining and supporting a positive and collaborative team culture.**Join our team because**:
- You have at least 1 year of retail / customer service or optical retail experience
- We do things differently at IOLLA - you have the experience, yes, but you want to be part of our mission to make eyewear fun. We are having a party, and everyone is invited
- You have a passion for fashion and optics, with a focus on helping people look and feel great in their glasses
- You have a passion for delivering an exceptional customer experience
- **What you'll get**:
- The Real living wage - £12.00 per hour
- Our Retail Trust partnership offers a host of benefits including an Employee Assistance programme and access to high street discounts, amongst many others
- Complimentary eyewear
- A generous friends and family discount
- To work for a brand who are proud to be a Real Living Wage employer- We can’t wait to hear your story and look forward to meeting you

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