Retail Sales Associate

1 month ago

Edinburgh, Edinburgh, United Kingdom Partner Retail Services Full time

Location: Samsung Experience Store, Edinburgh

Hours: 18HR (At least 3 days) and 24HR (At least 4 days)

Pay: Standard £11.44

Enhanced Opportunity: £12.00

Candidates Required: 3

Bonus Potential: +20%

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Assistant at the Samsung Experience Store in Edinburgh. As a key member of our team, you will play a vital role in delivering exceptional customer service and sales experiences that exceed our customers' expectations.

Key Responsibilities:

  • Customer Training: Assist customers in understanding and utilizing the full potential of Samsung products to enhance their experience.
  • Customer Service: Provide exceptional customer service that leaves a lasting impression.
  • Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
  • L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
  • Store Standards: Maintain a welcoming and organized store environment that reflects the brand.
  • Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
  • Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.

Requirements:

  • Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
  • Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
  • Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances.
  • Love for Tech: You're not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends.
  • Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.

What We Offer:

  • Samsung Employee Discount Portal: Enjoy exclusive discounts on Samsung products and services.
  • Birthday Holiday: Take a day off on your birthday.
  • Perks and Rewards: Receive discounts across multiple retailers.
  • Monthly Bonus Potential: Earn a bonus based on your performance.
  • Well-being Tools and Platform: Access resources to support your mental and physical well-being.
  • Mental Health First Aid Access: Receive training and support for mental health first aid.
  • Seeded Devices: Receive the latest Samsung flagship device.
  • Employee Assistance Platform: Access support for personal and professional challenges.
  • Annual Partnership with National Charities: Support a good cause through our charity partnership.
  • Celebrations of Awareness Days and Religious Holidays: Join us in celebrating important days and holidays.

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